FAQs

Is CBD legal?

CBD is completely legal in all 50 states. The FDA considers hemp and hemp-derived extracts to be food-based products. As such, there are no legal restrictions on their importation, production, sale or consumption in the United States, as well as most of the industrialized world. Hemp oil is legal in over 40 countries around the globe. Hemp oil is consumed by millions of people around the planet, and this number is rapidly rising as an increasing number of studies explore hemp’s numerous health benefits.

What is CBD?

CBD is short for cannabidiol. Cannabidiol is an extract from hemp, a commonly used term for strains of the cannabis sativa plant with very low levels of THC. Today, hemp is used in a wide range of products in the United States and globally.

Where can I find information about my order?

To find out information on your order, you will need to contact us by email at help@justcbdstore.com or by calling us at (833) 458-7822 with your order number.

Where is my package?

Use the provided tracking number to track your number on the USPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in, you can easily find your order history. If the USPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with USPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with USPS.

What is your return and refund policies?

Returns
We accept returns only on unopened items within 15 days of purchase. Please email help@justcbdstore.com with your order number. You will be responsible for covering shipping costs to return items.

Refunds (If applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Do you sell wholesale?

Yes. Our new website provides special pricing for wholesale businesses and distributors. Please contact us at help@justcbdstore.com or fill our online application here.

What do I do if my discount code expired?

Although your discount code has expired, we offer new discounts every week. Be on the lookout for future discount codes. If you’re ever experiencing trouble purchasing with a discount code, don’t hesitate to contact us.

How is Hemp different from marijuana?

Hemp is not marijuana and it will not get you ‘high.’ Hemp, or industrial hemp, is a commonly used term for cannabis sativa plant strains which contain very low levels of tetrahydrocannabinol (THC) and are typically used for its fiber and seeds.

Will CBD help me?

Although not designated by the FDA as a health product, numerous studies have shown CBD’s various health benefits. Please read our product descriptions to identify the best products for you and your situation. There is also a wealth of research available online. However, we do not make any specific health claims about our products. As with any supplement, please consult your physician before use.

Why am I not feeling the desired effect?

The first thing to remember is CBD is not THC. It does not provide any psychoactive effects. The relaxing effect of CBD depends on many factors, including the amount consumed, the rate at which it is consumed, your body mass, and your metabolism. Feel free to try our other products in search of your desired effect.

Is CBD psychoactive?

No. Hemp oil contains CBD, the non-psychoactive compounds of the cannabis plant. Hemp oil does not have the psychoactive qualities found in THC. While using CBD, you can maintain a clear mind and active lifestyle.

This product is great. What can I do?

We’re glad you liked it. Please leave a positive review on our product page.

Do you use synthetics or THC in your products?

Our focus is to research and develop innovative natural CBD extracts with no synthetics or THC. We pride ourselves in producing the finest and purest CBD oils, while never compromising quality. Check out our About Page for more information. Our CBD is constantly tested to ensure quality. We list all our ingredients on our website, as well as on each package. We also have lab reports for many of our products available online.

My order didn't process, but funds were taken out of my account. What do I do?

If you received an error message when processing your order and did not receive a confirmation email, there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.

How do I cancel my order?

If you wish to cancel your order, please give us a call at (833)458-7822 or email help@justcbdstore.com as soon as possible. However, if your order is already in transit, you must send the product back to receive a refund. Please keep in mind that our offices close early on Friday and reopen on Monday.

What do I do if my purchase is damaged?

Please keep in mind that all damages or defective products must be brought to our attention within 7 days of receiving the product.

Please email help@justcbdstore.com with your order number and pictures of the damaged product.

A representative will respond within 24hr Monday-Thursday, all emails sent Friday-Sunday will be replied to on Monday.

Where do you ship?

We ship to all fifty United States and around the world.

How much does shipping cost?

Standard shipping is FREE USPS Ground within the United States on orders $20 or more.

Will CBD show up on a drug test?

It depends. Our CBD products (except the doobies) do not contain any THC. Some drug tests can’t differentiate among cannabinoids. CBD is from plants (hemp) in the cannabis family. Therefore we cannot guarantee CBD will not show up. If you expect to take a drug test, we recommend not taking any CBD products.

What are your hours of operation?

Monday – Thursday: 9:30 am – 6 pm

Friday: 9:30 am – 4:30 pm

Saturday – Sunday: Closed

Your Bank May Charge an International Fee

While it is rare, there may be an additional charge placed by your bank  since our processing department is housed in the U.K. Our bank may automatically bill you an extra up-charge of up to $2.50.